Phone Systems from Talkswitch offer Growing Businesses

Phone Systems From Talkswitch Offer Growing Businesses

Below are some typical questions that people ask about what the Phone Systems from Talkswitch offer a gfrowing company

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Telephones

Which phones should I use with my TalkSwitch System?
We offer a full range of telephones that are tailor-made to work with TalkSwitch, but you're not tied to our phones. TalkSwitch works with standard analog telephones, including cordless and cordless digital (900 MHz, 2.4 GHz) phones. TalkSwitch also works with selected IP phones and softphones.

Do multi-line phones work with TalkSwitch?
Yes, with two options for connection.

Most two-line phones have separate plug-ins for two incoming telephone lines (line 1 and line 2). If your two-line telephone does not have separate plug-ins, you can use a "Line 1 / Line 2" line splitter to separate the two lines.

Option #1 (Use your phone as one TalkSwitch Extension):
Disregard the telephone's Line 2 jack (plug-in). Connect the telephone's Line 1 plug-in to any one of TalkSwitch's extension jacks. You will still be able to access both telephone lines in the same manner as if you were using a single line telephone attached to TalkSwitch.

Option # 2 (Use your phone as two TalkSwitch extensions.):
You could use your two-line telephone as two separate TalkSwitch extensions. Connect the telephone's Line 1 and Line 2 plug-ins to two separate extension jacks.

Does TalkSwitch work with IP phones and soft phones?
Yes, except for the TalkSwitch 24-CA. See our list of approved IP phones and softphones.

What type of headsets work with Talkswitch?
Talkswitch works with any standard amplified wired or wireless headset manufactured by Plantronics, GN Netcom, Addcom, Accutone and VXI.

Installation

What is the difference between extensions and lines?
Lines are the connections to the telephone network supplied to you by your telephone company. Extensions are the telephones attached to telephone lines. TalkSwitch allows two or more extensions to use the same line.

For example, if you have 2 telephone lines connected to your TalkSwitch system, 2 people can make outbound or take inbound calls at the same time. While they're on the phone, the remaining extensions can speak to each other or retrieve voicemail, but anyone trying to make an outbound call would hear a rapid busy signal.

Can I install TalkSwitch myself?
Yes, and many TalkSwitch customers do. TalkSwitch installation is designed to be simple enough that customers can do it themselves. The complexity of the installation depends on the wiring in your office. It is particularly straightforward in any new office building with typical "star" wiring. If this is the case, you will only need to plug in your phones. Alternatively, you can hire an Authorized TalkSwitch Reseller to wire and/or install TalkSwitch for you.

How can I get installation assistance?
TalkSwitch Authorized Resellers can install and configure your system for you. We can help you find a TalkSwitch Authorized Reseller in your area.

Does TalkSwitch work with T1 lines?
Yes. Although there is no direct connection for a T1 Line, TalkSwitch can work with a T1 Line and a Multiplexer (MUX), which splits the T1 into regular analog phone lines that can be plugged into the TalkSwitch.

Is TalkSwitch covered by a warranty?
Yes. TalkSwitch is covered with a one-year limited warranty on the entire contents of the TalkSwitch package.

We also offer a 30-day money back satisfaction guarantee on products purchased directly from us in North America.

In addition to the one-year limited warranty, all TalkSwitch units sold in the United States and Canada are eligible for extended warranties. TalkSwitch extended warranties cover one, two, or four additional years.

Call Handling and Messaging

What happens if all the phone lines are in use?
As with any phone system, you can only make or receive as many simultaneous phone calls as you have phone lines. If all your lines are in use, incoming callers will receive a busy signal, and further extensions will be unable to make external calls.

How do remote extensions work?
TalkSwitch remote extensions allow you to stay connected anywhere. Remote extensions are external phones that TalkSwitch treats as local extensions. Calls made to your office can be forwarded by TalkSwitch to any other land line, cell phone or pager you choose. Once you've entered the remote phone number (up to 10 per TalkSwitch unit) in the TalkSwitch configuration, it's accessed by a 3-digit remote extension number. Calls are forwarded by dialing out on one of your phone lines.

Does TalkSwitch automatically detect faxes?
Yes. If your calls are answered by the Auto Attendant, it can automatically detect faxes and route them to your fax machine. With automatic fax detection, you don't need a dedicated fax line.

Can TalkSwitch handle incoming calls differently after hours?
Yes. With Mode Scheduling, 3 sets of call answering options can be set up. You can greet callers with one message during business hours, a different one after hours and another on holidays. After-hours calls can also be routed to available staff, a different number, or directly to voicemail.

Modes can be switched via your telephone using touch-tone commands, or automatically switched at times of day, days of the week or holidays that you configure.

Does TalkSwitch work with call waiting?
TalkSwitch can work with call waiting, but we don't recommend it for use with the system. Because the Auto Attendant is unable to respond to a call waiting interruption, incoming calls will be handled inconsistently. We recommend adding an extra line if your call volume is too large for your current configuration.

Can I keep my phone company voicemail?
Yes. Although the TalkSwitch built-in voicemail handles all of your messaging needs, keeping your phone company voicemail is a good idea if you anticipate receiving more calls than you have lines to accommodate. Your phone company voicemail can capture callers who would otherwise receive a busy signal.

What is call cascade?
Call cascade is a powerful, flexible feature of TalkSwitch that routes calls through a series of options if the targeted extension isn't available. Call Cascade settings can be configured to ring other local extensions, remote extensions or ring groups, or it can send calls to another announcement or to voicemail. Different call cascades can be triggered depending on whether the target extension is busy, not answered, on "do not disturb" or screens the call.

What is toll restriction?
Toll restriction prevents selected extensions of your system from placing long distance calls.

How does call back/call bridge work?
Call back and call bridge work together to save you money by allowing you to place calls from your office telephone system when you are away from the office. For example, you can check your voicemail and place some calls from your system while you're at a hotel overseas. Instead of using expensive hotel lines, you can have TalkSwitch call you at the hotel. Once that call is connected, you can access your system and place calls through TalkSwitch. This allows you to take advantage of your office long distance savings plan while you're on the road.

Once connected, you can call extensions, check Voicemail, change system settings and access Call Bridge, which allows you make outbound calls using the TalkSwitch phone lines.

What do line hunt groups do?
TalkSwitch automates the selection of an available outside telephone line with line hunt groups. When you place an outbound call from a local extension, TalkSwitch finds an available line. You can also activate automatic route selection to have TalkSwitch automatically place specific kinds of calls on specific lines. For example, you can constrain long distance calls to lines or VoIP trunks that have particularly good long distance rates.

Expansion and Upgradability

Can I upgrade voicemail time?
Yes. Voicemail time can be increased by 1, 2, 4.5 or 9 hours per TalkSwitch unit by adding TalkSwitch memory cards.

Can I upgrade the capacity of my TalkSwitch?
The maximum capacity of TalkSwitch systems is 32 lines, 32 VoIP trunks, 64 local and 40 remote extensions. You can increase the capacity of your TalkSwitch system up to these limits by either adding upgrade kits, additional IP extensions or networking multiple systems.

Using VoIP

How does TalkSwitch work with VoIP?
VoIP-enabled TalkSwitch systems use the Internet in addition to the traditional telephone network for calls, which can improve your integration over multiple locations and save you money. TalkSwitch can use VoIP to seamlessly, cost-effectively connect locations or to connect to a VoIP service As with any IP PBX, VoIP-enabled TalkSwitch systems require broadband connections.

Does TalkSwitch work in overseas locations?
TalkSwitch is currently in use in many countries outside of North America, but because different countries have different voltage requirements, dial tones and telecommunication regulations, we recommend you contact us for specific details about operability in your location.

Does TalkSwitch work with third-party VoIP services?
Yes. Any VoIP-enabled TalkSwitch system can be connected to VoIP services from any of our approved service providers.

General

What is the difference between PBX and key systems?
Private Branch Exchange (PBX) and Key systems allow their users to share telephone company lines between multiple telephone users. PBX systems automate this function and typically offer many additional features. TalkSwitch is a PBX system.