Store Policy

Store Policy

• All equipment comes with a 1-Year Warranty.
• Warranty does not cover misuse, abuse or acts of god.
• Credit Card Statements will say INeedTelephones.Com. Any charge back will incurr a $50 fee
• All international orders have a one year warranty. All shipping is the responsibility of the customer. INEEDTELEPHONES.Com will not be responsible for shipping to or from any customer.
• All sales are final. Any order refused upon delivery will be subjected to shipping charges & a 50% restock fee.
• If you buy something and it is not compatiable with your current system or setup we will give you store credit.
• Credits on restock fees can take up to 2 months to be processed.
• The Customer is responsible for all shipping charges.
• If you purchase like new equipment, please remember this has gone through a refurbishing process. All equipment leaves our facilities working and tested. If your equipment arrives DOA (Dead on Arrival) which sometimes happens, UPS is very hard on packages, we will replace the defective equipment. We will not accept the equipment back because of a DOA. If you insist on returning because of a DOA a 50% restock fee plus the cost of shipping will be applied .
• If you have defective equipment and you need an advance replacement, your credit card will be taken as security on the advance replacement equipment. To grantee return of defective equipment you must fill out an advanced replacement form. Please call 973-337-2083 for more information.
• Any equipment which is sent out as an advance replacement must be returned within 15 days. If equipment is not returned within 15 days your credit card will be charged for the advance replacement equipment.
  INeedTelephones.Com will test the equipment & replace if defective.
• Any returned equipment which is not defective will be charged a 50% restocking fee plus the cost of shipping.
• Any invoice that is not paid in 30 days will incur 1.5% interest and every 30 days after. Invoices which are not paid within 120 days will be sent to a collection agency.
• All COD orders will be sent out as Certified / Bank funds or money order.
  All installation, programming, and moves that are done are subcontracted. All quotes for installations are rough estimates. All quotes are subject to change without notice. Quotes are subject to subcontracts inspection and approval of quote.
• INeedTelephones.Com is not responsible for any error, malfunction or defect that is caused by the incorrect installation of any equipment.
• THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN AS IS BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, INeedTelephones.Com DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS, AND MATERIALS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, INeedTelephones.Com DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. THE INFORMATION IN THIS SITE IS PROVIDED BY INeedTelephones.Com ;AS IS AND WITH ALL FAULTS. INeedTelephones.Com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND CONCERNING THE ACCURACY, COMPLETENESS OR SUITABILITY OF THE INFORMATION, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
• IN NO EVENT SHALL INeedTelephones.Com BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF INeedTelephones.Com HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
• INeedTelephones.Com is not Affiliated or Authorized by Avaya, Lucent or At&t in any way.
• INeedTelephones.Com is not Affiliated or Authorized by Norstar, Nortel, Northern Telecom or Nortel Networks in anyway.
• INeedTelephones.Com is not Affiliated or Authorized by Mitel in anyway.
• INeedTelephones.Com is not Affiliated or Authorized by Toshiba in anyway.
• INeedTelephones.Com is not Affiliated or Authorized by Panasonic in anyway.
• INeedTelephones.Com is not Affiliated or Authorized by Aastra in anyway.
• All warranties implied are through INeedTelephones.Com.
• ALL ORDERS WILL BE PROCESSED ON THE NEXT BUSINESS DAY. Any orders placed on a weekend end will be processed on THE FOLLOWING MONDAY. If you need your equipment overnight please give us a call to confirm that your order will be processed the same business day.
• By purchasing equipment from INeedTelephones.Com all parties agree to these terms and conditions. Whether the party purchase via the Internet, telephone or fax machine. All terms and conditions will be enforced.